FAQ
Got questions? We've got answers.
Everything you need to know about FinKitty, cash flow management, and getting started.
Getting Started
How quickly can I get set up?
Most businesses are up and running in under 10 minutes. Connect your bank account, set a few goals, and you're ready to go!
Do I need to install any software?
Nope! FinKitty works entirely in your web browser. Access it from anywhere, on any device.
What if I have multiple bank accounts?
Perfect! FinKitty works best with multiple accounts. Connect all your business accounts for a complete financial picture.
Can I import my existing financial data?
Yes! We can import up to 2 years of historical transaction data to give our AI more context for better forecasting.
Security & Privacy
Is my financial data safe?
Absolutely. We use bank-grade 256-bit encryption, and all connections are made through regulated Open Banking APIs. We never see or store your login credentials.
Can FinKitty move money from my accounts?
No, never. We have read-only access to your transaction data. We cannot transfer money, change account details, or access any other banking functions.
Who can see my financial information?
Only you. Your data is encrypted and isolated from other users. Our staff cannot access your financial information without your explicit permission.
Can I revoke access anytime?
Yes! You can disconnect your bank accounts anytime through FinKitty or directly through your bank's open banking settings.
Features & Functionality
How accurate are the cash flow forecasts?
Our AI achieves 87% accuracy for 30-day forecasts and 72% accuracy for 90-day forecasts. The more data we have, the more accurate predictions become.
Can I run "what-if" scenarios?
Yes! Test different scenarios like hiring employees, buying equipment, or changing your pricing. See how each decision impacts your cash flow.
Does FinKitty work with my accounting software?
We integrate with QuickBooks, Xero, and other popular accounting tools. You can also export data in various formats.
What if my business is seasonal?
Perfect! Our AI is specifically designed to detect and account for seasonal patterns. It learns your unique business cycles and adjusts forecasts accordingly.
Pricing & Plans
Is there really a free plan?
Yes! Our Starter plan is completely free forever. It includes one bank account, basic forecasting, and all core features. Perfect for solo entrepreneurs.
Can I change plans anytime?
Absolutely. Upgrade or downgrade your plan with one click. Changes take effect immediately, and we'll prorate any billing differences.
Are there any setup fees or long-term contracts?
None! No setup fees, no hidden costs, no long-term contracts. Pay monthly and cancel anytime with no penalties.
Do you offer discounts for annual payments?
Yes! Pay annually and save 20% on Professional and Enterprise plans. Perfect for businesses looking to budget ahead.
Support
How do I get help if I'm stuck?
We offer email support for all users, with priority support for Professional and Enterprise customers. Most questions are answered within 4 hours.
Do you offer training or onboarding?
Enterprise customers get personalized onboarding calls. All users have access to our comprehensive help center and video tutorials.
What if I don't like FinKitty?
No worries! Cancel anytime and export all your data. We also offer a 30-day money-back guarantee on paid plans.
Still have questions?
We're here to help! Get in touch and we'll get back to you quickly.